Resume Strategies

Strategy:  Mother Returning to Work Utilizing Volunteerism

Colleen Ross

2065 Robin Court

Galt, CA 95632

Phone: (209) 747-6691


Career Focus: Administrative/Executive Support

Extensive Background in Secretarial and Administrative Support, including 6 Years of Experience as Office Manager Supervising Staff of 60+

Consistent Record of Meeting Tight Deadlines, Improving Processes Through Streamlining, Increasing Revenues and Reducing Costs, and Maintaining Highly Organized Offices\

Detail-driven administrative professional with extensive knowledge and strong skills in office management practices. Strong organizational and communication skills with the ability to plan and direct multiple office activities concurrently. Trusted liaison and advisor; communicate effectively with individuals at all levels of an organization. Entrusted with highly sensitive materials and correspondence, maintaining full confidentiality at all times. Able to train and motivate team members, including employees and volunteers.

Core competencies include:

*Meeting Notes Transcriptions  * Office Workflow Systems Development  * Budget Planning/Monitoring * Independent Research & Analysis * Recordkeeping & Filing  * Project, Program & Activity Coordination * File & Records Management  *  Purchase, Warehouse, Budget & Staffing Request Form Preparation * Correspondence Preparation & Distribution  Multiline Phone Systems  * Customer Service/Support * Meeting Scheduling/Coordination  Travel Arrangements  * Report/Document/Timesheet Preparation * Report Writing, Editing & Distribution * Data Entry & Extraction  *  Confidentiality of Information



Class of 2009 Representative, St. Anthony School, 2005-Present

Acquisition Chair (Fundraising Event), St. Anthony School, 2005-Present

As Class Representative, organize all class activities for the Class of 2009, including Graduation Night, Senior Luncheon, and the Mother/Daughter Fashion Show. As Acquisition Chair for the Executive and Steering Committee, supervise 60 volunteers and procure all donations for the school’s largest fundraiser (“Revelry”). Draft correspondence for potential donors and conduct follow-up to ensure donors are acknowledged for their contributions.


*Played key role in raising $134,000 to $213,000 annually for largest fundraising event through individual and team leadership efforts.

*Worked with team in writing program for cataloging in the computer (Auction Pay software program), leading to increased accuracy and efficiency in recordkeeping.

Vice President & Recording Secretary, Churchill Middle School, 2004-2007

Contributed to numerous activities and functions within the PTA for the middle school, including community engagement for fundraising objectives.


*Contributed to the procurement of $20,000 to $30,000 annually in donations used towards classroom sets of textbooks, school signage implementation, and campus beautification projects.

President, PTA, 2002-2004

Vice President, PTA, 2000-2002

Financial Secretary, PTA, 1998-2000

As President, directed up to 30 volunteers within the organization in fundraising activities (enrichment for teachers and students), coordinating 8 to 10 fundraising events per year. As Vice President, led Student Enrichment programs that included assemblies, student activity days, and special events for teachers. As Financial Secretary, collected all income and handled bank deposits for Gold Discovery School.


*Led team of volunteers in raising an average of $40,000 to $65,000 in funds annually, which were used to purchase playground equipment and new computers/technologies.

*Served as the Gold River School’s representative to the San Juan Unified School District’s Superintendent Parent Advisory Council; functioned as liaison between the school and district.

President, Homeowners Association, 1995-2000

Oversaw annual budget and presided over both monthly and annual meetings of the association.


*Ensured homeowner compliance with Code, Covenance, and Restrictions (CCRs) association regulations; approached those in violation with tact and respect in order to expedite corrections.

DOVER INVESTMENT – Los Angeles, CA – 1985-1991

Office Manager

Joined company in its start-up phase and supervised team of up to 60 across multiple departments, including Trustee, Payables, Administration, Accounting, and Clerical. Indirectly oversaw Property Management department of 20 handling activities across 85 properties. Interacted with attorneys, accountants, and investors, as well as with representatives from government agencies. Assisted with land sale functions. Served as a key point of contact for escalated issues and problems.


*Played instrumental role in helping organize the company to ensure optimal productivity and efficiency. Contributed to growth from start-up operation to successful real estate development and management firm.

* Earned recognition from upper management for efforts in maintaining smooth-running departments and functions, including cash management, budgeting, internal/external communications, and policy/procedure implementation.


General Education Coursework

University of California, Los Angeles (UCLA)

Computer & Technical Skills

Proficient in Word and Excel

Type 80 WPM; skilled in use of 10-key calculator

Able to use copiers, scanners, printers, and other peripheral equipment


Strategy and Challenge of an Entry Level Position:

Justin M. Rogers 2222 Cross St., Lodi, CA 95242  /  (530) 220-3131  /

Environmental Planner

Seeking to Leverage Environmental Research, Analysis, Evaluation, and Problem Resolution Skills in an Environmental Planning Position. Skilled in Interpretation of Blueprints and Various Research Sources.

* Experience in working with teams of 3-20 on research projects at the university level as well as construction projects for small and multimillion-dollar homes. Demonstrate excellent customer service, time management, and planning abilities.

*Consistently maintain high level of personal productivity and efficiency; recognized for outstanding work ethic.


Bachelor of Arts in Environmental Economics: California State University, Sacramento, CA

Senior Project, 2008: Economic Feasibility of Zero Energy Homes – Completed 30-page research study on “Moving Toward Zero Energy Homes.” Compared 3 homes as part of research: (1) 3,000 sq.ft. “zero energy” home; (2) 3,000 sq.ft. home up to California’s Title 24 Energy Standards; and (3) 3,000 sq.ft. “zero energy with solar” home. Conducted Internet research, including federal and CA standards, levelled energy cost, and used mathematical formula to calculate differences. Gained improved understanding of energy costs over the lifetime of the investment.

Cost Benefit Analysis for Sacramento National Wildlife Refuge – Worked with team of 20 in studying benefits of Flood Control, Habitat, and Esthetics of the Sacramento National Wildlife Refuge. Concluded that the refuge was costly but worth the investment, verifying the refuge’s need for the Wetlands.

Training – Computer Training- MP2 Tracking System, 2005; Environmental Terrorism, 2004; Computer Skills – MS Office Suite, GPS; Affiliations – Member, California Ski Industry Association & Professional Ski Instructors Association


General Labor – Residential Homes, Independent Contractor – Sacramento, CA – 2007-Present

Worked as independent contractor part-time while attending school full-time. Perform general labor activities that include carpentry, operation of various tools/equipment, and construction projects. Completed residential projects that included framing a 3,000 sq. ft. home, building 2 outdoor decks (400 sq. ft. each), and remodeling 100 sq. ft. kitchen.

Achieved all project deadlines and quality requirements, including passing of inspection for the kitchen remodeling by the City of Lodi. Achieved high level of customer satisfaction for service and quality.

Construction Worker – Construction/Daley Construction – Placerville, CA – 2005-2007

Participated in 3 major construction projects involving multimillion-dollar homes from 3,000 sq. ft. to 7,000 sq. ft., working together with owner and additional laborer. Scope of responsibility and tasks included marking cutting lines, shaping and cutting materials, assembling and fastening materials, erecting scaffolding, building and repairing various fixtures, and installing structures/fixtures such as windows, frames, floorings, and hardware. Read blueprints to prepare project layout; followed established safety rules and regulations, maintaining clean and safe environment.

Met the customers’ specifications and generated high level of praise for work; demonstrated dependability and hard work throughout all projects, working effectively both in independent and team-based tasks.

Parts Manager / Vehicle Maintenance – Downey Jones Corporation – Placerville, CA – 2003-2005

Hired as assistant manager to supervise 5-20 employees; focused primarily on purchasing activities, vendor relations, and employee supervision. Scheduled staff, distribute work orders, and built relationships with vendors /distributors for modification of parts. Challenged to restructure MP2 maintenance software due to under-utilization.

Demonstrated solid leadership in role as manager, reaching and exceeding goals on a consistent basis. Updated MP2 system to improve cost tracking. Established and maintained effective vendor relationships.